🛠 What Should I Do If I Experience an Issue With My Account?
If you encounter any issues with your Nostro account, the best way to receive assistance is by contacting our support team via email ticket.
How to Contact Support
To ensure the most efficient and organised support process, Nostro provides support exclusively through our email ticket system.
Our support team monitors tickets around the clock and works to resolve issues as quickly as possible.
📧 support@nostromarkets.com
Why We Use Email-Only Support
In the past, Nostro offered omnichannel support, including:
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Social media messaging
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Live chat
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Email tickets
However, this often resulted in users opening multiple support requests across different platforms, which created confusion and slowed down resolution times.
To provide a faster, clearer, and more reliable support experience, we have streamlined support into a single ticket-based system.
This ensures:
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Every issue is tracked properly
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No requests are missed
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Our support team can investigate and resolve problems more efficiently
Important Notes
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Social media channels are not monitored for support requests.
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Messages sent through Instagram, Twitter/X, Discord, or other social platforms will not be handled as support tickets.
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Always submit account-related issues through the official support email or help desk.
Response Times
Our team aims to respond to all support queries within 48 hours.
Most requests are resolved faster, but response times may vary depending on support volume.
Summary
✔ Submit issues through the email ticket system
✔ Our support team operates around the clock
✔ Do not request support through social media channels
✔ Expected response time: within 48 hours
This process allows us to provide structured, reliable, and efficient support for all Nostro traders.