---
title: 🛠 What Should I Do If I Experience an Issue With My Account?
description: What should I do if I face issues with account ...
---

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1. [Knowledge Nostro](https://help.nostromarkets.com/en/articles?hsLang=en)
2. [Account](https://help.nostromarkets.com/en/articles/account?hsLang=en)

# 🛠 What Should I Do If I Experience an Issue With My Account?

If you encounter any issues with your Nostro account, the best way to receive assistance is by contacting our support team via **email ticket**.

#### How to Contact Support

To ensure the most efficient and organised support process, **Nostro provides support exclusively through our email ticket system**.

Our support team monitors tickets **around the clock** and works to resolve issues as quickly as possible.

📧  **support@nostromarkets.com**

#### Why We Use Email-Only Support

In the past, Nostro offered **omnichannel support**, including:

- Social media messaging
- Live chat
- Email tickets

However, this often resulted in users opening **multiple support requests across different platforms**, which created confusion and slowed down resolution times.

To provide a **faster, clearer, and more reliable support experience**, we have streamlined support into a **single ticket-based system**.

This ensures:

- Every issue is tracked properly
- No requests are missed
- Our support team can investigate and resolve problems more efficiently

#### Important Notes

- **Social media channels are not monitored for support requests.**
- Messages sent through Instagram, Twitter/X, Discord, or other social platforms will not be handled as support tickets.
- Always submit account-related issues through the **official support email or help desk**.

#### Response Times

Our team aims to respond to all support queries **within 48 hours**.

Most requests are resolved faster, but response times may vary depending on support volume.

#### Summary

✔ Submit issues through the **email ticket system**  
✔ Our support team operates **around the clock**  
✔ **Do not request support through social media channels**  
✔ Expected response time: **within 48 hours**

This process allows us to provide **structured, reliable, and efficient support** for all Nostro traders.

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