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🔎 Why Is the Identity Verification Page Not Loading?

If you are experiencing issues with the identity verification page not loading or responding, this is usually related to the third-party verification service used by Nostro.

Our Verification Provider

Nostro uses Sumsub, a leading identity verification provider widely used across both the fintech and proprietary trading industries.

This system is responsible for verifying user identity during the KYC process and operates independently from the Nostro platform.

Check the Verification System Status

If the verification page is not loading or appears unresponsive, the issue may be related to the verification provider itself.

You can check the live system status here:

🔗 https://status.sumsub.com/

This page will show if there are any ongoing outages or service disruptions affecting the verification system.

What to Do If the Issue Continues

If the system status shows no issues but you are still unable to complete verification, please contact our support team so we can assist you.

📧 support@nostromarkets.com

Our team will investigate the issue and guide you through the next steps.

Summary