🧾 How Long Does It Take to Process My Order?
In most cases, once your purchase is successfully completed, your trading account credentials are issued instantly.
You will receive an email containing your account login details so you can begin trading immediately.
If You Haven’t Received Your Credentials
If you do not see the email right away, please check the following:
1️⃣ Check Your Spam or Junk Folder
Sometimes automated emails may be filtered by your email provider.
2️⃣ Check Your Dashboard
You can also access your account credentials directly inside your Nostro dashboard:
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Go to My Challenges
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Select the challenge you purchased
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Click Credentials to view your login details
Even if the email did not arrive, the account may already be available in your dashboard.
Common Reasons an Account May Not Be Issued Instantly
Although most accounts are created immediately, there are a few situations where issuance may be delayed.
Payment Confirmation Delay
Our system must receive a successful payment confirmation from the payment provider (PSP) before issuing a challenge.
In some cases:
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The payment may not have completed successfully
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The payment provider may have delayed sending confirmation to our system
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A technical breakdown occurred between the PSP and our platform
Partial Crypto Payments
When paying with cryptocurrency, a common issue is sending an incorrect amount.
Crypto payments are sent to a unique address with a fixed payment window, and several factors can affect the final amount received:
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Network gas fees
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Exchange or wallet fees
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Price fluctuations if payment is sent after the time window
Nostro must receive the exact challenge cost stated at checkout.
If the payment amount received is lower due to fees or deductions, the system may not automatically issue the account.
Always check the transaction hash to ensure the full amount was received.
Still Having Issues?
If you have checked your spam folder and dashboard but still cannot find your account credentials, our support team will be happy to assist.
📧 support@nostromarkets.com
We can quickly investigate and resend your account details if necessary.