---
title: 🧾 How Long Does It Take to Process My Order?
description: How long does it take to process my order?
---

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1. [Knowledge Nostro](https://help.nostromarkets.com/en/articles?hsLang=en)
2. [Billing & Payout](https://help.nostromarkets.com/en/articles/billing-payout?hsLang=en)

# 🧾 How Long Does It Take to Process My Order?

In most cases, once your purchase is successfully completed, your **trading account credentials are issued instantly**.

You will receive an email containing your account login details so you can begin trading immediately.

#### **If You Haven’t Received Your Credentials**

If you do not see the email right away, please check the following:

**1️⃣ Check Your Spam or Junk Folder**

Sometimes automated emails may be filtered by your email provider.

**2️⃣ Check Your Dashboard**

You can also access your account credentials directly inside your Nostro dashboard:

- Go to **My Challenges**
- Select the challenge you purchased
- Click **Credentials** to view your login details

Even if the email did not arrive, the account may already be available in your dashboard.

#### **Common Reasons an Account May Not Be Issued Instantly**

Although most accounts are created immediately, there are a few situations where issuance may be delayed.

### **Payment Confirmation Delay**

Our system must receive a **successful payment confirmation from the payment provider (PSP)** before issuing a challenge.

In some cases:

- The payment may not have completed successfully
- The payment provider may have delayed sending confirmation to our system
- A technical breakdown occurred between the PSP and our platform

### **Partial Crypto Payments**

When paying with cryptocurrency, a common issue is **sending an incorrect amount**.

Crypto payments are sent to a **unique address with a fixed payment window**, and several factors can affect the final amount received:

- Network **gas fees**
- **Exchange or wallet fees**
- Price fluctuations if payment is sent after the time window

Nostro must receive the **exact challenge cost stated at checkout**.

If the payment amount received is lower due to fees or deductions, the system may not automatically issue the account.

Always check the **transaction hash** to ensure the full amount was received.

#### **Still Having Issues?**

If you have checked your spam folder and dashboard but still cannot find your account credentials, our support team will be happy to assist.

📧 **support@nostromarkets.com**

We can quickly investigate and resend your account details if necessary.

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