💬 How Do I Access Live Chat?
Nostro does not offer live chat support.
To provide the most efficient and organised support experience for all users, all support requests are handled through our email ticket system only.
Why We Do Not Use Live Chat
In the past, we offered support through multiple channels such as:
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Live chat
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Social media messages
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Email tickets
However, this often resulted in users opening multiple requests across different platforms, which created confusion and slowed down resolution times.
To streamline support and ensure every request is handled properly, Nostro now operates a single ticket-based support system.
How to Contact Support
If you need assistance, please contact our support team via email:
Our team monitors tickets around the clock and works to respond to all queries as quickly as possible.
Response Time
We aim to respond to all support requests within 48 hours.